Terms and Conditions

1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Birchfield Insulation Supplies Ltd. trading as Birchfield Insulation Supplies Ltd, Unit 49, Cannon Way, Barugh Green, Barnsley, South Yorkshire, S75 1JU, that owns and operates the BIS Ltd website;
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;
1.7 "Website" means the BIS Ltd website: www.birchfieldinsulation.co.uk

2 Conditions

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
2.5 Any complaints should be addressed to the Seller's address stated in clause 1.5.

3 Ordering

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 For ‘Stock Items’ and if you are the consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing us in writing or by email within 48 hours of placing your order. You will receive a refund of all monies paid for the order within 30 days of cancellation.

4 Price And Payment

4.1 The price of the Goods shall be that stipulated by Birchfield Insulation.
4.2 The total purchase price, including delivery charges, will be agreed with buyer prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods. If these differ from the details, description and/or price agreed prior to confirming the order, the buyer shall be entitled to cancel the order.
4.4 Payment of the price including delivery charges must be made in full before dispatch of the Goods.
4.5 All the prices stated are in Pounds Sterling, all payments must be made in Pounds Sterling. We cannot accept payments in any other currency. We accept Credit/Debit Cards, Personal cheques and Postal Orders.

5 Rights Of Seller

5.1 The Seller reserves the right to adjust the price and specification of any item on the website at its descretion.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6 Warranty

The Seller warrants that the Goods will at the time of despatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods.

7 Dispatch/Delivery

7.1 ‘Stock Items’ are normally dispatched within 1 working day of receipt of order.
7.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
7.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
7.5 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

8 Cancellation And Return

8.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery, if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
8.2 Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus the cost of returning the item via 2nd Class recorded delivery if the Goods are in fact defective.
8.3 If you are the consumer, you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing us in writing or by email within 7 working days of receipt of the Goods. Goods must be returned at your cost and should be adequately insured during the return journey. You will receive a refund of all monies paid for the Goods (including delivery charges) except for return postal charges within 30 days of cancellation.
8.4 Goods returned must be in the original undamaged packaging, with a cover letter stating your reason for return, email address, contact address and order number.
8.5 Where returned Goods are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.

10 Limitation Of Liability

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
10.2 Nothing in the Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

11 Waiver

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

13 Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14 Changes To Terms And Conditions

The Seller shall be entitled to alter these Terms and Conditions at any time.

15 Governing Law And Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Returns policy.

If you need to return your goods, please inform us by way of letter, fax or email, you must return the unused goods, with tags intact, in original, undamaged packaging with a covering letter and your reason for return within 7 working days from receipt of receiving your goods.
We will offer you a refund or exchange. This does not affect your legal rights, including your right to claim a refund, replacement or repair where the goods are faulty or misdescribed.
Please note postage or other return costs are the customers responsibility, we will not accept any responsibility if, on return the goods our damaged or lost in transit, we therefore advise you return your goods using recorded delivery.
We will notify you when your return has reached us, a exchange or refund will be issued within 30 days.
Please note you can not return your goods if the item has been made to your specifications or personalised, however if the item is faulty you can claim a refund or exchange.

Faulty/Damaged goods.

If your goods arrive faulty you must inform us within 24 hours of receipt, and return them to us, using 2nd class recorded delivery within 7 days of receipt, all verified faulty goods will be fully refunded including all P&P costs.
We advise that you read our terms & conditions regarding all matters.

All returns and correspondence must be sent to:

Birchfield Insulation Supplies Ltd, Unit 49, Cannon Way, Barugh Green, Barnsley, South Yorkshire, S75 1JU

You may also contact us via email: reflectivesales@aol.com

Payment Details

Ordering through our website is simple.We can take credit and debit card details by telephone, although we also accept cheques and postal orders.

We do not accept cash or vouchers.

Please make cheques and postal orders payable to 'Birchfield Insulation Supplies Ltd' and post to:
Birchfield Insulation Supplies Ltd, Unit 49, Cannon Way, Barugh Green, Barnsley, South Yorkshire, S75 1JU

If paying by cheque, please allow 5 working days for your payment to clear. We will contact you on receipt of your payment.